Support
Frequently Asked Questions
About the product
The size of the listed products is posted on the outside dimensions of the main unit, excluding handle, shoulder belt, and other protrusions on other designs.
The documents and luggage dimensions that can be stored inside differ depending on the structure of the bag, but it is about 3 to 5 cm smaller than the outer dimension.
Please be careful when choosing a bag.
You can see it at a real store in Ginza. Please take a look at the real thing.
- Daily care is dry and brushing only
The natural enemy of genuine leather is dry. Drying causes wrinkles and cracks in genuine leather, damaging the entire bag. Chile dust causes the drying, absorbing the oil on the genuine leather surface and drying it.
Therefore, daily dry wiping and brushing are important for genuine leather bags. After using a genuine leather bag, dry and brush it to remove the chili dust attached to the surface of the genuine leather.
- Carefully care once a month
Dry wiping and brushing are sufficient for daily care, but it is necessary to clean once a month. Once a month is divided into three stages. First, wipe and brush the parts that are easy to enter and dust, such as the seams of leather and leather.
After removing the overall chili dust, then moisturize with oil or cream to make up for moisture, oil and nutrients. At this time, the point is to apply oil and cream from the inconspicuous parts, such as the bottom of the bag.
However, if you put it too much, it may become a stain, so the appropriate amount will be thinned. Finally, apply a waterproof spray to prevent adhesion of water and dirt. Master the correct care method and keep using your favorite genuine leather bag in better condition.
About payment and delivery
- Delivery will be delivered by Sagawa Express.
- postage
Hokkaido 1,650 yen / North Tohoku 1,280 yen / South Tohoku 1,160 yen / Kanto 1,160 yen / Shinetsu / Tokai / Hokuriku 1,160 yen / Kansai 1,280 yen / China 1,400 yen / Shikoku 1,520 yen / Kyushu 1,650 yen / 3,520 yen in Okinawa
* Customers living on remote islands may pay a special shipping fee.
If there is a difference from the postage of the order confirmation email depending on where you live, we will give priority to the shipping fee that will be guided separately by e -mail.
You can use credit cards, bank transfer, and cash on delivery.
- Credit card
・ Master, VISA, JCB, DINARS, AMEX can be used.
・ We will inform you of the total payment by e -mail after ordering just in case.
・ Since we use SSL, the card number is encrypted and sent.
・ The number of payments is one -time, division, and revolving can be used. (It depends on the card.)
- Bank transfer
・ Transfer destination
Mizuho Bank Ginza Central Branch
Atomic deposit 12812
Ginza Tanizawa Co., Ltd.
・ The transfer fee will be borne by the customer.
・ We will ship the product after payment is confirmed.
・ If there is no payment within 5 days from the date of order, it will be canceled once. Please understand in advance.
- Cash on delivery
・ Delivery company Sagawa Express
・ Please pay the price to the delivery staff at the time of product delivery.
・ Cash on delivery fee will be borne by the customer. Please check the amount of the order confirmation email.
We have 3 business days. In the case of long vacations such as Golden Week, New Year holidays, etc., it may take more time.
About return / exchange
Returns and exchanges cannot be performed unless our products are incomplete.
- When the product arrives, please check the contents first.
- Returns and exchanges are limited to unused ones.
- Please return to the following address within 7 days after the product arrives.
- The return cost will be borne by the customer.
Return delivery destination
〒104-0061
1-7-6 Ginza, Chuo-ku, Tokyo Tanizawa Bill 6F
Ginza Tanizawa Co., Ltd.
Phone 03-3567-7553